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March 10-12, 2009, Manchester, NH (Boston Metro Area)

Today more than ever: Dispatchers work under pressure, juggling competing demands at a fast pace. New dispatchers often learn unevenly while under fire, and even seasoned veterans can find it difficult to step back and find ways to improve.

An effective course: With a small class-size and lots of personal attention from expert instructors, this class arms dispatchers, schedulers, shippers and managers with the ready-mixed concrete-specific technical, practical and customer-service skills needed to succeed.

Put learning to work: Attendees return ready to perform even more efficiently in core skill areas:

• Putting Orders in Order: Mastering technical, practical and customer-service issues.
• Scheduling Success: Juggling priority customers, advance notices, callbacks and more.
• Technically Speaking: Knowing ASTM-C94 is vital to success
• People Professionalism: Managing stress, phone skills and peers.
• Details, details, details: Dealing with clean-ups, small load charges... the list goes on.

Look for the full class agenda at http://www.NRMCA.org/STEPS .

Register today. These skills will make an immediate difference.